Freeze request flow
Members request a freeze in a few taps, choosing a reason and duration within the limits you set, instead of reaching for the cancel button.
For gyms and subscription businesses
Turn cancellations into simple pauses
Handle member freeze and pause requests with clear rules, set durations, resume automatically, and keep members who would otherwise walk away.
No credit card required to start. Cancel anytime.
1 request
Flow instead of a cancellation
Auto
Resume when the freeze ends
Clear rules
Every member sees up front
Built for gyms and subscription businessesClear freeze rules and durationsAuto-resume on scheduleFewer cancellations, more saves
The problem
A rigid membership pushes members to cancel
When a member travels, gets injured, or hits a tight month, a freeze is what they actually want. If the only options are pay or cancel, many cancel, and winning them back later costs far more than the pause would have.
FreezeMembr gives you a clean freeze process. Members request a pause within your rules, you approve it, and the membership resumes on schedule, so a rough patch becomes a pause instead of a lost member.
- Convert would-be cancellations into pauses
- Apply freeze rules evenly to every member
- Resume memberships without manual tracking
- See the retention your freezes create
Features
Built for membership freeze management
FreezeMembr stays focused and does this one job extremely well.
Custom freeze rules
Set minimum and maximum durations, how many freezes a year are allowed, and any freeze fee, so every request fits your policy automatically.
Auto-resume
When a freeze period ends, the membership resumes on its own and everyone is notified, so no member forgets and no revenue quietly stalls.
Approval controls
Approve requests automatically within your rules or review them yourself, so you keep the balance of speed and control that fits your business.
Freeze calendar
See who is frozen, until when, and who is resuming soon, so your team always knows the true active count.
Save reporting
Track how many freezes you granted and how many members returned, so you can see the retention you gained instead of guessing at it.
How it works
Set up in minutes
Three steps from sign up to real value.
1
Set your rules
Define durations, limits, and any freeze fee, so requests follow your policy without back and forth.
2
Take requests
Members request a freeze within your rules and you approve, automatically or by review.
3
Resume on schedule
FreezeMembr resumes each membership when the freeze ends and keeps everyone informed.
Pricing
Simple, honest pricing
Start small and grow when you are ready. No ads, no reselling your data, no surprises.
Basic
$19
per month
For a single location handling freeze requests cleanly.
- Up to 200 members
- Freeze request flow
- Custom rules
- Auto-resume
Most popular
Plus
$45
per month
For a busy gym that wants approvals and reporting.
- Up to 1000 members
- Approval controls
- Freeze calendar
- Save reporting
Chain
$99
per month
For multi-location operators standardizing freeze policy.
- Unlimited members
- Multi-location rules
- Team access
- Advanced reporting
Every plan includes email support and a 14 day money back guarantee.
Built and maintained by
Julien Jimenez
Written with gym operators who watched good members cancel over a single hard month. FreezeMembr makes pausing easy and fair, so a temporary problem does not have to end a membership for good.
FAQ
Questions, answered
Will a freeze option encourage members to pause more?
In practice, a clear freeze usually replaces a cancellation rather than a full-price month, and frozen members tend to return. You set limits and fees to keep the balance right for your business.
Can I limit how often a member freezes?
Yes. Set a maximum number of freezes per year and minimum and maximum durations, and FreezeMembr enforces them on every request.
Does the membership resume on its own?
Yes. When the freeze period ends, the membership auto-resumes and everyone is notified, so no revenue stalls and no member is surprised.
Can I review requests before approving?
You can approve automatically within your rules or review each request yourself, whichever fits how hands-on you want to be.
Can I charge a freeze fee?
Yes. Set an optional freeze fee in your rules, and it applies consistently to every request that falls under that policy.
Does FreezeMembr charge or bill members directly?
No. FreezeMembr manages the freeze process and schedule, but it does not run your billing. You pause and resume charges in your own billing system to match.
Turn cancellations into simple pauses
Membership freeze and pause request management. Start today and see the difference in your first week.
Manage freezes free